Terms and conditions of sale

Terms and conditions of sale

- Identification details of the seller:

Raison sociale SARL Philippe TOURNAIRE
Siège social 2, rue des Métiers
Postcode 42600
City Savigneux
Telephone 04 77 96 08 84
Fax 04 77 58 75 31
E-mail e-boutique@philippetournaire.com
Website https://www.philippetournaire.com

Hosting the website www.philippetournaire.com :

The website hosting is assured by OVH.

OVH in France

Siège Social
140 quai Sartel

Tel : 08 99 70 17 61

- Details of the general conditions of sale:

Article 1 - Scope

1.1 These general conditions of sale apply to the relationship between PHILIPPE TOURNAIRE - Joaillers Company (hereinafter "Philippe Tournaire") and any person (hereinafter "the Customer") purchasing articles via the accessible website At the address www.philippetournaire.com (hereinafter, "the Site").
1.2 This website www.philippetournaire.com ("the Site") is set up by Philippe TOURNAIRE, a limited liability company with a capital of € 200,000, registered with the Trade and Companies Register under number 399 416 676 00027, whose registered office is located at 2, rue des Métiers - 42600 Savigneux.
Tel: +33 04 77 96 08 84 Fax: +33 04 77 58 75 31 e-mail: eboutique@philippetournaire.com VAT: FR 19 399 416 676
1.3 These general terms and conditions are applicable to all sales of articles presented on the Site, it being understood that these offers are reserved for individuals over 18 years and valid for a delivery in Metropolitan France, Corsica, Monaco, other French territories. 1.3.1 For deliveries taking place in the rest of the European Union and the world other than those mentioned in Article 1.3, the conditions relating to the "Courier-Parcels International and Overseas" will be imposed. Consequently, Philippe Tournaire Company will not be held responsible for prohibitions, and other prejudicial events related to the deliveries mentioned above.
1.4 As the general conditions are subject to modifications and updates, the conditions applicable to the ordering of an article on the Site are those in force on the day of the order.
1.5 These general conditions of sale, as well as the tariffs, are expressly approved and accepted by the Customer, who declares and admits to have a perfect knowledge thereof and therefore renounces to avail himself of any other contradictory document, the act of purchase resulting in Acceptance of the present terms and conditions of sale.

Article 2 – Information on items

The gold items offered on the Site are in gold 750 thousandths guaranteed by the state stamp. The offers offered on the Site are subject to availability at the time of receipt of the order form and will be taken into consideration only upon receipt of the payment as detailed in Article 5. All due diligence and accuracy in posting information, in the descriptions of the articles and in the data available on the Site and in their Philippe Tournaire can not be held responsible for any non-substantial errors that may occur.
The photographs and other reproductions of the articles represent them faithfully on the Site - and this within the limits of the technique and in compliance with the best standards of the market. Consequently, we can not be held responsible for any non-substantial error in any of these photographs or any of these texts.

Article 3 – Ordering items

The customer can order the items put on sale on the site of the Philippe Tournaire Company either:

Directly online on our website

By telephone at (Monday to Saturday from 10.00 to 19.00)

By fax at

For any order made via the website of Philippe Tournaire, the customer must comply with the process described below:

From an article in the catalog, the customer clicks on "order". He then arrives in the shopping cart that contains all the items he ordered.

On this interface, the customer can then modify the quantity desired for each product, or delete a product from his basket by checking the box "delete" and then clicking on the link "Update cart".

To continue the order, the customer must click on the "order" link.

He then gets on the interface that allows him to identify himself. If he already has an account, he enters his email address and password in the right frame. If it does not have an account, the customer must create one by clicking on the "suite" button in the left frame. He then arrives on a form in which he must enter his surnames and different coordinates. He must also choose a password that will allow him to identify himself on the site.

Once an account is created, or once identified if it already has an account, the user accesses the delivery interface. He finds his delivery address, which he can possibly change by clicking on the link "change address".

It then selects its shipping method and can if necessary enter free comments for its order that will be sent to the administrator. It then clicks on "Continue".

The customer then accesses the payment interface where he must then choose his method of payment, either by Credit Card, or Bank Transfer, or check or Paypal, then after accepting the general conditions of sale by clicking in the corresponding box , It clicks on "Continue".

If the method chosen is Credit Card: it must choose its type of card by clicking on the corresponding logo. It then accesses the secure online payment interface. He fills out the form with his card number and the expiry date as requested and then clicks on validate. If the payment is accepted, it is redirected to a page indicating that its order has been registered. The customer also receives an email telling him that his order has been taken into account.

If he chooses the payment by bank transfer, the settings of the account to make his transfer are indicated to him. To validate his order he clicks on "Confirm order". His order will be processed after the transfer and the funds credited to the bank account of Philippe Tournaire.

If he chooses the payment by check, the order to put on the check is indicated to him, as well as the address to which to send his settlement. To validate his order he clicks on "Confirm order".

If he chooses payment by Paypal, he must follow the instructions on the screen to make his payment.

The  Philippe Tournaire Company acknowledges receipt of the order in the form of an e-mail in the French language, or English, according to the language of the chosen site, sent to the electronic address communicated by the Client. This acknowledgment of receipt will contain the summary of the Order, billing address, delivery address, and the means of payment chosen by the customer.

Article 4 – Item price

The prices are presented on the Site in euros, all taxes included, the VAT included being the French VAT. They are deemed net, excluding postage. They are subject to change at any time without notice, being subject to the dollar and commodity prices, and it being understood that the prices invoiced to the Customer are those in effect at the date of the order.For products shipped outside the Economic Union European, the price will be automatically invoiced exclusive of taxes. Shipping costs are the responsibility of the buyer. They have the value of EUR 15.00 for the territories mentioned in Article 1.3 and shipments are made by post, in declared values. If the customer wishes to be delivered outside the European Union, he will have to contact The Philippe Tournaire Company to know the expenses of expeditions that will be requested according to each country concerned. It is specified that the fact that a product is presented on the Site does not prejudge its availability. In the event of the unavailability of the item(s) ordered, the Philippe Tournaire Company will inform the Customer and the corresponding price will be refunded to him within thirty days from the date of payment. Any order registered on the Site and delivered outside of Metropolitan France and Corsica may be subject to customs duties. These customs duties or taxes payable on delivery of the article are the sole responsibility of the Customer who undertakes to inform the competent authorities.

Article 5 – Payment conditions

Payment of the items purchased by the Customer on the Site may be made by credit card, check, bank transfer or by Paypal. The price is payable in full and at one time on the date of the order, whatever the method of payment , Unless otherwise stated.

- 5.1 Payment by credit card

The Philippe Tournaire Company has set up a secure online payment system in collaboration with its partner bank. As a result, the Customer's card number will not be known to Philippe Tournaire, the Customer accessing a secure server using Secure Socket Layer (SSL) 3 protocol. The amount of the order will be debited only, After the order itself has been validated by Philippe Tournaire. The Customer agrees to use a national bank card (if issued in France) or international (if issued outside France) accepted by the system VISA, Eurocard / Mastercard and American Express.

- 5.2 Payment by check

The customer has the possibility to pay by check for any order over 150 (one hundred and fifty) euros including VAT and once the check is issued by a bank domiciled in France or Monaco. The order will be treated only after cashing the check by Philippe Tournaire. The check must be made payable to Philippe Tournaire within three (3) days from the date of the order. In this case, the Client agrees to attach to his / her payment by check a copy of identity document (identity card or passport) with the references of his / her order. These documents must be sent to the following address: Sarl Philippe TOURNAIRE2, rue des Métiers 42600 SAVIGNEUX - France.

- 5.3 Payment by bank transfer

The Client can pay by bank transfer to the following coordinates:

Order: Sarl Philippe Tournaire

Bank code: 13907

Branch code: 00000

Account: 81050208211 Clé RIB : 51

Bank domicile: B.P.2.L C.A.ANDREZIEUX

IBAN: FR76 1390 7000 0081 0502 0821 151


The order will only be processed after the corresponding sum has been credited to the account of Philippe Tournaire. Any order will be considered effective by the Philippe Tournaire Company only when the centers of payment bank concerned have given their agreement. Failing this, the order will be canceled by the Philippe Tournaire Company who undertakes to notify the Customer as soon as possible.

- 5.4 Paypal payment

The Philippe Tournaire Company has a secure Paypal payment account. The customer wishing to use this payment system must first be registered with Paypal.

- 5.5 Payment delay

Any delay in payment in relation to the original invoice deadline will give rise to the automatic application of late payment interest at the rate of 1.5 times the legal rate then in force. Failure to pay may also entail the full and immediate payment of all sums due and the immediate suspension of deliveries of outstanding orders.

Article 6 – Shipping

The delivery address is the one indicated in the order process. The Customer declares to have given an exact address, the responsibility of the Philippe Tournaire Company cannot be engaged of this fact. The Philippe Tournaire Company makes every effort to respect the delays of delivery mentioned on the site. Nevertheless, we can not be held responsible for the consequences due to a delay in delivery or a loss of parcels caused by a third party or the fact of the customer or due to an unforeseeable and insurmountable cause constituting a case of force majeure.

Article 7 – Right to retract

In accordance with the provisions of Articles L.121-20 et seq. Of the Consumer Code, the Customer shall have fourteen (14) clear days from receipt or withdrawal of the article ordered to exercise his Retraction, without having to give reasons. The article must be returned to Philippe Tournaire, in its original packaging and in new condition, accompanied by all its accessories, the original invoice and a RIB to the following address:

Sarl Philippe Tournaire

2, Rue Des Métiers

42600 SAVIGNEUX - France.

This right of return does not apply to items made on customer specifications and no refunds will be made on items worn or engraved. The reimbursement will be made by credit to the customer's bank account. This item must be sent by the post "declared value", the shipping or return costs being borne by the Customer. The Client must retain any proof of this return allowing to give certain date.

Article 8 – Compliance - Warranty

8.1 In the event that the items delivered to the Customer are not in conformity with the order, the Customer must inform Philippe Tournaire as soon as possible by registered mail with acknowledgment of receipt and by producing the elements demonstrating this non-conformity. After the agreement of Philippe Tournaire, the Customer must return the items in question, not worn, in their original packaging, in perfect condition, with the corresponding invoice and a RIB to the following address:

Sarl Philippe Tournaire

2, rue des Métiers

42600 SAVIGNEUX - France.

The Customer must be able to provide proof of its shipment which it undertakes to carry out by the Post with "declared value". In the event of proven non-conformity, Philippe Tournaire undertakes to send the customer a product conforming to his initial order and to assume the cost of return. In the event that this product can not be returned by Philippe Tournaire, the Philippe Tournaire Company will reimburse the customer for the sale price already paid. The refund of the sale price and the return costs will be made by credit to the Customer's bank account.

8.2 Unless specifically waived by Philippe Tournaire on certain specified items and which the Customer knows upon receipt of the order, Philippe Tournaire will repair the foreseeable consequences of a material defect or a manufacturing defect of the article Under the following conditions:

- the Customer must provide evidence of defect or defect affecting the item ordered;

- when the defect or defect is established, that is to say in particular when it is not due to a misuse by the Client, the company Philippe Tournaire will be able to:

- repair the item at its own expense.

- replace or refund the item.

Article 9 – Computing and Freedom

For the good conduct of its distance selling services, the Philippe Tournaire Company collects personal data relating to its Clients. In accordance with the law known as "Informatique et libertés" n° 78-17 of January 6, 1978, amended by Law n° 2004-801 dated August 6, 2004, the Customer has the right to access, rectify, opposed to the personal data concerning him that he can exercise with the Philippe Tournaire Company by sending an e-mail to the following address: eboutique@philippetournaire.com or by addressing his request by letter to:

Sarl Philippe Tournaire

Online shop

2, rue des Métiers

42600 SAVIGNEUX - France.

The receipt number of the CNIL declaration is 1155134.

Article 10 – Intellectual property

The Site and the elements composing it are the exclusive property of Philippe Tournaire, who grants a license to use the Customer for his personal needs. The Customer therefore refrains from reproducing or distributing all or part of the Site (logos, trademarks, images, graphics, designs, photographs, etc.) in any form whatsoever. This license does not allow the Customer to use the Site or its components for commercial purposes. Similarly, it is strictly forbidden without prior express written agreement of the Philippe Tournaire Company for the creation of hypertext links to any of the pages or any of the elements composing the Site.

Article 11 – Force Majeure - Facts of the Customer

The Philippe Tournaire Company cannot be held responsible for any loss or damage resulting from the delay or non-performance of its obligations here under due to a case of force majeure. Expressively, force majeure, in addition to those usually recognized by the jurisprudence of the French courts, is considered as a total or partial strike, in particular postal services and means of transport and / or communication, flood or fire, governmental restrictions. , the Philippe Tournaire Company cannot be held responsible for the non-fulfillment or the poor performance of its obligations attributable either to the Customer or to the unpredictable and insurmountable fact of a third party unrelated to the provision of the services provided.

Article 12 – Various

The fact for the Philippe Tournaire Company not to invoke any of the clauses of the present general conditions against the Customer, can not be interpreted as implying tacit renunciation of the benefit of the said clause. If a clause of the present general conditions becomes Void or unenforceable, in whole or in part, the foregoing shall remain in full force and effect with respect to the remaining clauses and surviving provisions of the relevant clause.

Article 13 – Applicable law - Jurisdictional competence

These general terms and conditions of sale are subject to French law unless mandatory provisions to the contrary. Any dispute that may arise from the interpretation or the execution of these general conditions of sale will be subject to the exclusive jurisdiction of the Court of Montbrison - France, except Mandatory provisions.


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