Refund policy

In accordance with the provisions of articles L.221-18 and following of the Consumer Code, the Customer has a period of fourteen (14) free days from the reception or withdrawal of the article ordered to exercise his right to withdrawal, without having to justify reasons. The article must be returned to the company Philippe Tournaire, in its original packaging and the new condition, accompanied by all its accessories, the original bill and a RIB at the following address:

 

Philippe Tournaire company

2, rue des Métiers

42600 Savigneux - France.


This right of return does not apply to items made on customer specifications and no refund will be made on items worn or engraved. This shipment should only be made by post by means of the return voucher sent by the company Philippe Tournaire. The customer must keep any proof of this return to give a certain date.

 

The reimbursement will take place by credit on the Customer's bank account within fourteen days from the notification to the seller of the withdrawal decision. However, the seller may defer the refund until recovery of the items or until the customer has provided proof of the shipment of these items, the date chosen being that of the first of these facts.