Refund policy

In accordance with the provisions of Articles L.221-18 et seq. of the French Consumer Code, the customer has a period of fourteen (14) clear days from receipt or collection of the item ordered to exercise his right of withdrawal, without having to justify his reasons. The item must be returned to PHILIPPE TOURNAIRE , in its original packaging and in new condition, with all accessories, the original invoice and a bank details slip, to the following address:

 

Company PHILIPPE TOURNAIRE

2, Rue des Métiers

42600 SAVIGNEUX - France.


This right of return does not apply to items made to the customer's specifications, and no refund will be made for items worn or engraved. This return must only be made by post using the return form sent by PHILIPPE TOURNAIRE . The Customer must keep all proof of return, so as to give a definite date.

 

Reimbursement will be made by crediting the Customer's bank account within fourteen days of notification to the Vendor of the decision to withdraw. However, the Vendor may defer reimbursement until recovery of the items or until the Customer has provided proof of shipment of the items, whichever comes first.