Tournaire jewelry general conditions

Identification of the publisher:

Company reason SAS Philippe TOURNAIRE

SAS with a capital of € 1,000,000

SIRET: 399 416 676 00076 - APE code: 3212 Z

Intracom VAT number. : FR19 399 416 676

Headquarters: 2, rue des Métiers
Postal code: 42600
City: Savigneux
Country: France

Telephone: 04 77 96 08 84
Fax: 04 77 58 75 31
E-mail: e-boutique@philippetournaire.com
Website: https: //www.philippetournaire.com

Director of publication: Mr Mathieu TOURNAIRE - Managing Director

Site hostwww.philippetournaire.com :

The accommodation of the site is provided by the OVH company.

OVH in France

The head office
140 Sartel quay
59000 Roubaix

Tel: 08 99 70 17 61

Detail of the general sales conditions:

Article 1 - Field of application


1.1 These general conditions of sale apply without restriction or reserve to all sales concluded by the company Philippe Tournaire (hereinafter "Philippe Tournaire" or "the seller") with any consumer client (hereinafter After "the customer") wishing to acquire the products offered for sale by the seller (hereinafter "the articles") on the websitewww.philippetournaire.com(hereinafter "the Site").


1.2 This websitewww.philippetournaire.comis set up by the company Philippe Tournaire, a simplified joint-stock company with a capital of 1,000,000 euros, registered in the Saint-Etienne Trade and Companies Register under number 399 416 676, whose head office is located 2, rue Trades 42600 SAVIGNEUX.TEL: +33 04 77 96 08 84 Fax: +33 04 77 58 75 31 email:eboutique@philippetournaire.comVAT: FR 19 399 416 676 SIRET: 399 416 676 00076 - APE code: 3212 Z

1.3 These General Conditions are applicable to all sales of articles presented on the site being understood that these offers are reserved for individuals over 18 years of age and valid for delivery in mainland France, Corsica, Monaco, Dom Tom. For deliveries taking place in the rest of the European Union and the world other than those mentioned in Article 1.3, the conditions relating to the "International and Overseas Courier Guide" will be imposed on it. Consequently, the company Philippe Tournaire will not be held responsible for prohibitions, and other prejudicial events linked to the deliveries above mentioned.


1.4 The general conditions being likely to be subject to modifications and updates, the conditions applicable to the order of an article on the site are those in force on the day of the order.


1.5 These general conditions of sale, as well as the prices are expressly approved and accepted by the customer who declares and acknowledges having a perfect knowledge and therefore renounces this fact to claim any other contradictory document, the act of purchase leading Acceptance of these general conditions of sales.


1.6 These general conditions of sale are likely to be supplemented by special conditions, set out on the website, before any transaction with the customer.

Article 2 - Information relating to articles

The gold articles offered on the site are in gold 750 thousandths guaranteed by the state hallmark. The offers offered on the site are subject to availability at the time of receipt of the order form and will only be taken into account after receipt of payment as detailed in article 5. All by providing the greatest care And the greatest accuracy of the online information, descriptions of the articles and the data available on the site as well as their regular updates, the company Philippe Tournaire cannot be held responsible for any non -substantial errors which could intervene.

The photographs and other reproductions of the articles represent them faithfully on the site, and this within the limits of the technique and with respect for the best standards on the market. Consequently, our responsibility cannot be engaged in the event of a non -substantial error in one of these photographs or one of these texts.

Article 3 - Ordering articles

The Customer can order the items put on sale on the site of the company Philippe Tournaire or:


Directly online on the site

By phone at (Monday to Saturday from 10 a.m. to 7 p.m.)


For any order made via the Philippe Tournaire's website, the Customer must comply with the process described below:


From an article in the catalog, the customer clicks on "Add to the basket". Then order, he then arrives in the basket which contains all the items he has selected.


On this interface, the customer can then modify the desired quantity for each product, or delete a product from his basket by checking the "Delete" box


To continue his order, the customer must click on the "order" link.


He then arrives on the interface which allows him to identify himself. If he already has an account, he enters his email address and password in the right frame. If he does not have an account, the customer must create one by clicking on the "continued" button as part of the left. He then arrives on a form in which he must enter his first names and different coordinates. He must also choose a password that will allow him to identify on the site.


Once his account has been created, or once identified if he already has an account, the Internet user accesses the delivery interface. He finds his delivery address, which he can possibly change by clicking on the "Update" link.


He then selects his shipping method. He then clicks on "order".


The customer then accesses the payment interface where he must then choose his payment method, either by credit card, or bank transfer, or check or PayPal, he clicks on "Continue".


If the chosen method is credit card: he must choose his type of card by clicking on the corresponding logo. He then accesses the secure online payment interface. He completes the form with his card number and the expiration date as requested and then clicks on validate. If the payment is accepted, it is redirected on a page indicating that its order has been registered. The customer also receives an email indicating that his order has been taken into account.


If he chooses payment by transfer, the parameters of the account to make his transfer are indicated to him. To validate his order he clicks on "Confirm the order". Its order will be processed once the transfer is made and the funds credited to the bank account of the company Philippe Tournaire.


If he chooses payment by check, the order to be put on the check is indicated to him, as well as the address to which to send his payment. To validate his order he clicks on "Confirm the order".


If he chooses payment by Paypal, he must follow the instructions on the screen to make his payment.


The company Philippe TOURNAIRE ACCUPTED RECEPTION OF THE Order in the form of an email in French, or English according to the language of the chosen site, sent to the email address communicated by the customer. This acknowledgment of receipt will contain the summary of the order, the billing address, the delivery address, and the payment method chosen by the customer.


Article 4 - Price of articles


The prices are presented on the site in euros, all taxes included, the VAT included being French VAT. They can be modified at any time without notice, being subject to the courses of the dollar and raw materials, and it being understood that the prices invoiced to the Customer are those in force on the date of the order. For products shipped to the European Union, they are deemed net, shipping costs included. For products shipped outside the European Union, the price will be automatically billed excluding taxes and shipping costs will be the responsibility of the customer. If the customer wishes to be delivered outside the European Union, he will have to contact the company Philippe Tournaire to find out the shipping costs which will be requested according to each country concerned. It is specified that, the fact that a product is presented on the site does not prejudge its availability. In the event of unavailability of the articles (s) ordered, the company Philippe Tournaire will inform the Customer and the corresponding price will be reimbursed for him within thirty days from the date of payment. Any order registered on the site and delivered outside of mainland France and Corsica may possibly be subject to customs duties. These customs or tax rights payable when the article is delivered are the sole responsibility of the Customer who undertakes to learn about the competent authorities.

Article 5 - Payment Conditions


Payment of items purchased by the customer on the site can be made by bank card, check, transfer or Paypal. The price is payable in whole and in one time on the date of the order, regardless of the payment method, unless special conditions.

5.1 Bank card payment


The company Philippe TOURNARY has set up a secure online payment system in collaboration with its partner bank. Consequently, the customer's card number will in no case be known to the company Philippe Tournaire, the customer accessing a secure server operating thanks to the SSL 3 protocol (Secure Socket Layer). The Customer undertakes to use a national (if issued in France) or international (if issued outside France) bank card admitted by the security system, the Visa, Eurocard/Mastercard and American Express cards.

5.2 Payment by check


The customer has the possibility of paying by check for any order greater than 150 (one hundred and fifty) euros including tax and as soon as the check is issued by a bank domiciled in France or Monaco. The order will only be processed after final collection of the check by the company Philippe Tournaire. The bank check is to be released to the order of the company Philippe Tournaire and to send within three (3) days maximum from the date of the order. In this case, the Customer undertakes to attach to his payment by check for a copy of an identity document (identity card or passport) with the references of his order. These documents must be sent to the following address: SARL Philippe TOURNAIRE2, rue des Métiers42600 SAVIGNEUX - France.


5.3 Payment by bank transfer


The customer can pay his order by bank transfer to the following contact details:

Order: SARL Philippe TOURNAIRE

Bank code: 13907

Check code: 00000

Account: 81050208211 RIB key: 51

Domiciliation: B.P.2.L C.A.Andrezieux

IBAN code: FR76 1390 7000 0081 0502 0821 151



The order will only be processed after the corresponding sum has been credited to the account of Philippe Tournaire. Any order will only be considered effective by the company Philippe Tournaire only when the bank payment centers concerned have given their agreement. Otherwise, the order will be canceled by the company Philippe Tournaire who undertakes to notify the customer as soon as possible.


5.4 Paypal payment


Philippe TOURNAIRE has a secure PAYPAL payment account. The customer wishing to use this payment system must be registered in Paypal.


5.5 Delay in payment


Any delay in payment compared to the deadline initially provided for in the invoice will result in the automatic application of delay interest at the rate of 1.5 times the legal rate then in force. Failure to pay may also automatically lead to the full and immediate exigibility of all sums due and the immediate suspension of current command deliveries.

Article 6 - Delivery


The delivery address is that indicated in the order process. The Customer declares that they have communicated an exact address, the responsibility of the company Philippe Tournaire cannot be engaged thereby. Philippe TOURNAIRE makes every effort to comply with the delivery times mentioned on the site. However, we cannot be held responsible for the consequences due to a delay in delivery or a loss of packages caused by a third party or by the fact of the customer or due to an unpredictable and insurmountable cause constituting a case of force majeure .


Article 7 - Right of withdrawal


In accordance with the provisions of articles L.221-18 and following of the Consumer Code, the Customer has a period of fourteen (14) free days from the reception or withdrawal of the article ordered to exercise his right to withdrawal, without having to justify reasons. The article must be returned to the company Philippe Tournaire, in its original packaging and the new condition, accompanied by all its accessories, the original bill and a RIB at the following address:


Philippe Tournaire company

2, rue des Métiers

42600 Savigneux - France.

This right of return does not apply to items made on customer specifications and no refund will be made on items worn or engraved. This shipment should only be made by post by means of the return voucher sent by the company Philippe Tournaire. The customer must keep any proof of this return to give a certain date.


The reimbursement will take place by credit on the Customer's bank account within fourteen days from the notification to the seller of the withdrawal decision. However, the seller may defer the refund until recovery of the items or until the customer has provided proof of the shipment of these items, the date chosen being that of the first of these facts.

Article 8 - Compliance - Guarantee


8.1 The items offered for sale comply with the regulations in force in France.


The seller is required of the defects of compliance of the property in the contract under the conditions of articles L 217-4 and following of the Consumer Code and hidden defects of the thing sold under the conditions provided for in articles 1641 and following of the Civil Code.


Legal compliance guarantee


When it acts as a legal compliance guarantee, the consumer customer:


-benefits from a period of two years from the issuance of the property to act,


- can choose between the repair or replacement of the property, subject to the cost conditions provided for in article L. 217-9 of the Consumer Code,


-is exempt from reporting proof of the existence of the lack of conformity of the property during the twenty-four months following the issuance of the property.


In addition, it is recalled that:


- the legal compliance guarantee applies independently of the maybe commercial guarantee,


- The customer can decide to implement the guarantee against hidden defects of the thing sold within the meaning of article 1641 of the Civil Code. In this case, he can choose between the resolution of the sale or a price reduction in accordance with article 1644 of the Civil Code.


In the event that the items delivered to the Customer do not comply with the order, the Customer must inform the company Philippe Tournaire as soon as possible by registered mail with acknowledgment of receipt and by producing the elements demonstrating this non-compliance. After agreement of the company Philippe Tournaire, the customer must return the articles in question, not carried, in their original packaging, in perfect condition, with the corresponding invoice and a RIB at the following address:


Philippe Tournaire company

2, rue des Métiers

42600 Savigneux - France.


The customer must be able to provide proof of his dispatch that he undertakes to make by post "in declared value". In the event of proven non-compliance, the company Philippe Tournaire undertakes to send the customer a product in accordance with his initial order and to pay for the return costs. In the event of impossibility of referring this product by the company Philippe Tournaire, the company Philippe Tournaire will reimburse the customer of the sale price already paid. The reimbursement of the sale price and return costs will be done by credit on the customer's bank account.


8.2 Unless specific guarantee granted by Philippe Tournaire on certain determined articles and whose customer is aware of the order, Philippe Tournaire will repair the foreseeable consequences of a material defect or a defect in the manufacture of the Article under the following conditions:


- The Customer must provide proof of the defect or the defect affecting the commissioned article;

-When the defect or the defect is established, that is to say, in particular when it is not due to misuse because of the customer, the company Philippe Tournaire can:


- Repair the article at its own cost.

- Replace or refund the item.


9 - Data Protection


For the good conduct of its distance sales services, Philippe Tournaire collects personal data relating to its customers. In accordance with the law known as "Data Protection" n ° 78-17 of January 6, 1978, reinforced and supplemented by the GDPR (General Data Protection Regulation) which came into force on May 25, 2018, the Customer has a right access, rectification and opposition to personal data concerning him that he can exercise with the company Philippe Tournaire by sending an email to the following address:eboutique@philippetournaire.comor by sending your request to: letter to:


Philippe Tournaire company

Online Store

2, rue des Métiers

42600 Savigneux - France.


The CNIL declaration receipt number is 1155134.


Article 10 - Intellectual property


The site and the elements the component are the exclusive property of the company Philippe Tournaire which concedes a license of use to the customer for his personal needs. The customer is therefore refrained from reproducing or distributing all or part of the site (logos, brands, images, graphics, drawings and models, photographs, etc.) in any form whatsoever. This license does not allow the customer to use the site or its components for commercial needs. Similarly, is strictly prohibited, without express prior and written agreement of the company Philippe Tournaire The creation of hypertext links to any of the pages or any of the elements making up the site.


Article 11 - Force majeure - Customer facts


The parties cannot be held responsible if the non-execution or the delay in the execution of any of their obligations, as described in these result from a case of force majeure, within the meaning of the article 1218 of the Civil Code.


In addition, Philippe Tournaire cannot be responsible for the non -performance or poor execution of its obligations attributable either to the customer or to the unpredictable and insurmountable fact of a third party foreign to the provision of the provided.


Article 12 - Unforeseen


In the event of a change in unpredictable circumstances at the conclusion of the contract, in accordance with the provisions of article 1195 of the Civil Code, the party which has not agreed to assume an excessively expensive risk of execution may request a renegotiation of the contract to his contracting partner.


Article 13 - Miscellaneous


The fact for the company Philippe Tournaire not to invoke against the client any of the clauses of these general conditions, cannot be interpreted as a tacit waiver for the benefit of the said clause. If a clause of these general conditions becomes zero or not enforceable, in full or in part, these will remain in force with regard to the other clauses and the surviving provisions of the clause considered.


Article 14 - Disputes


All the disputes to which the operations concluded in application of these general conditions of sale could give rise, concerning both their validity, their interpretation, their execution, their resolution, their consequences and their consequences and which could not have been resolved at the amicable between the seller and the customer, will be submitted to the competent courts under the conditions of ordinary law. Initially, the customer must send a written complaint to the company Philippe Tournaire 2, rue des Métiers 42600 Savigneux - France. If, a month later, he did not obtain satisfaction, the customer is informed that he can use conventional mediation by speaking free of charge to the mediation service CNPM-MEDIATION-CONSITION 27, avenue de la Liberation 42400 Saint Chamond By simple mail (by joining your email address, telephone number and written complaint) to:


Article 15 - Applicable law - Jurisdictional competence


These general conditions of sale are subject to French law unless otherwise mandatory provisions. Any dispute likely to result from the interpretation or execution of these general conditions of sales will be subject to the exclusive jurisdiction of the Montbrison court (Loire) - France, unless otherwise imperative.


Article 16 - Pre -contractual information - Customer acceptance


The Customer acknowledges having had communication, prior to the placing of his order and the conclusion of the contract, in a clear and understandable manner, of these general conditions of sale and all the information listed in article L. 221-5 of the consumer code and in particular the following information:


- the essential characteristics of the property,

- the price of good and additional costs,

- the date or period at which the seller undertakes to provide the goods ordered,

- information relating to the identity of the seller, his postal, telephone and electronic contact details, and his activities, if they do not emerge from the context,

- information relating to legal and contractual guarantees and their implementation methods,

- The possibility of using conventional mediation in the event of a dispute.


The fact for a person to order a property or service takes full membership and full acceptance of these general conditions of sale and obligation to pay the products or services ordered, which is expressly recognized by the Customer, who renounces, in particular, to Available any contradictory document, which would be unenforceable in the seller.




Annex - withdrawal form[1]


This form must be supplemented and returned only by the Customer who wishes to withdraw from the order placed onwww.philippetournaire.com, except exclusions or limits to the exercise of the right of withdrawal according to the applicable general conditions of sale.


For the attention of the company Philippe Tournaire 2, rue des Métiers 42600 Savigneux - France (Electronic address:eboutique@philippetournaire.com)


I, the undersigned) :


Last name : ______________________


First name : ___________________


Address : ________________________________________



Notifies you by this my withdrawal of the contract relating to the sale of the following property: _____________________________________________________________________________________


Ordered __________________


Made in ______________________________


The ___________________


Signature :


[1]To be sent by registered letter with receipt, fax or email no later than fourteenth day from the signing of the contract, if you wish to withdraw from the contract.

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