Personal data
The principles of protection of personal Tournaire data
Your requests for changes in your personal data
As a company's user user you can modify personal data concerning your customer account. If you want to delete your customer account you can also carry out this action (beware of this action is irreversible you will lose access to the history of your orders, your loyalty points, your promotional codes ... but it will be possible to create a new customer account ) from your customer account. It is possible to export your personal data from your customer account. For any other request for access, obtaining, rectification or erasure of your personal data we invite you to contact our data protection service.
Introduction
This page describes the principles with which Tournaire collects different types of data on its customers. The elements described on this page are explained in detail in the principles of protection of Tournaire data.
Also this page details the commitments concerning the Tournaire security and protection policy in order to comply, as much as possible, your privacy.
Definitions
In order to avoid an imprecise interpretation here are some elements of understanding the terms used:
Personal data: any information relating to an identified or identifiable natural person is deemed to be "an identifiable natural person" an identified natural person, directly or indirectly. Treatment: any operation or any set of operations carried out or not Using automated processes and applied to data or personal data sets (collection, recording, transmission, storage, storage, extraction, consultation, use, interconnection, segmentation, etc.).
Responsible for treatment
Any processing of personal information communicated to Tournaire is carried out under the responsibility SAS Philippe TOURNAIRE, 2, rue des Métiers 42600 SAVIGNEUX SIRET: 399 416 676 00076 - APE code: 3212 Z N ° TVA Intracom. : FR19 399 416 676
How do we collect data about you?
The collection of your personal data (such as the name and contact details) is most often based on your customer relationship or another relationship relevant to us. For example, we collect data when you carry out actions on our services, by registering as a user of our site, using Tournaire services or providing us with other information.
When you use Tournaire network and communication services, for example by calling a call or creating your customer account or by sending an email, identification data is stored in our systems for the use of services.
When you visit Tournaire websites or load pages, you leave us different types of anonymous navigation data, such as your IP address and navigation history. The functioning of services is based on the use of cookies.
We can collect data according to your consent.
We record customer service calls in order to be able to check the real discussion, if necessary.
We also collect data from our potential customers when they participate in competitions, draws or customer events.
What data do we collect?
These data include your name, first name, address, telephone number, email address, date of birth, direct marketing information and consent, information on the company contact, company name, information provided by yourself- Even, customer classification information, order, delivery, agreement and invoicing we store what can be connected to you.
The data created and collected during communication includes information on communicating parties, connection time, routing information, data transfer protocol, connection format and location information.
When browsing the Internet, "measurement data" is collected using cookies. This data cannot be associated with a person.
The customer information that we collect helps us to personalize and continuously improve your shopping experience on Tournaire services. We use this information to process orders, deliver products and services, process payments and contact you concerning your orders, products, promotional services and offers, keep and update our files and thus your accounts with us, put At your disposal content such as desire lists and customer comments and recommend products and services likely to interest you. We also use this information to improve our shops and websites, prevent or detect fraud or abuse on our website and allow third parties to provide technical, logistical or other functions on our behalf.
List of information we collect:
Information that you communicate to us
We collect and save all the information you communicate to us via our website or by other biases. You can choose not to communicate certain information to us, this decision may nevertheless limit the use of our services. We use the information you communicate to us, in particular in order to respond to your requests, personalize your future purchases, improve our services and communicate with you.
Information collected automatically
Whenever you come into contact with us, we receive and save certain types of information. Like many other websites, we use in particular "cookies" and obtain certain types of information when your browser accesses the Tournaire site or to advertisements and other content displayed on other websites per tournaire or on his behalf.
Email information
To optimize the usefulness and interest of our emails, if your computer allows, we frequently receive confirmation of emails sent by Tournaire that you have opened. If you do not wish to receive e-mail from us, you just have to notify us in your account.
How do we manage your information?
Please note that Tournaire staff and their subsidiaries and their subcontractors act under the obligation of secrecy when processing data concerning you.
We maintain the confidentiality of data concerning you and ensure that it is only used for predefined purposes.
Your data is processed in order to produce and deliver communication services and other agrees, develop services, invoice, provide you with the best and most complete of possible services, and inform you of our services.
We also use your data for communication with customers, such as sending information about our services and for direct marketing purposes.
We also use data for customer profiling using invoicing, users of use, duration of customer relations and external classifications. We use both summarized use data and specific data for people to create target groups for marketing.
We process data from our potential customers for direct marketing purposes.
We strive to make sure that customer data is up to date and correct.
We delete obsolete and useless data when possible.
We protect all the data concerning you through personal access rights based on tasks and prevented third party access to data.
Where do we send your data?
We only submit your data to the extent permitted by applicable legislation and as indicated in the description of the file to the authorities and other telecommunications companies.
When we use subcontractors, we will sign with them a security agreement which also covers the use of your data. We are also responsible for this kind of manipulation for you.
Tournaire data protection principles
The purpose of this data protection policy is to describe the principles and practices that we observe at Tournaire to ensure the protection of privacy, the confidentiality of communication and the legal protection of our customers.
Tournaire regularly updates this policy as operations or services change or develop. For this reason, we encourage you to regularly consult the last declaration.
The important basic values for Tournaire include the confidentiality of customer data and communication, as well as the protection of customers' privacy in all business operations. When manipulating the personal data of our customers, we follow French legislation, authorities' orders and instructions and good data processing practices.
Tournaire implements a high level of data protection. Personal and identification data as well as the data related to the location is collected only for specific purposes predefined and legal and is not processed in a manner incompatible with these objectives.
We protect the safety of your personal information when it is transmitted using SSL (Secure Sockets Layer Software) software that encrypts the information you enter before it is sent to us.
We maintain physical, electronic safety measures and backup procedures in relation to the collection, conservation and communication of personal customer information. Our security procedures can lead us to ask you for proof of your identity before we can communicate your personal information to you.
We constantly form our staff on the principles of data processing and monitor the use of data by appropriate means.
The general principles of customer data management
Data register collected directly via Tournaire Services:
Contact form
Data collected: Email and message
Objective pursued: Customer relationship management
Conservation of data: Database recording
The duration of the conversation : 1 year
Access to data: DEFOURNAIRE Customer Relationship Service
Is the data stored or processed outside the EU: No
Data collected: Last name, first name, address, telephone number, email address, date of birth, direct marketing information and consent, information on the company contact, company name, information provided by yourself, information from Customer classification, order, delivery, agreement and invoicing We store what can be connected to you.
Objective pursued: Order / ORDER OPERATION / Address / Returns / HAVE / LOCAL MANAGEMENT
Conservation of data: Database recording
The duration of the conversation : Customer lifespan / inactive customers for 2 years have been deleted
Access to data: Logistics (partially, only data related to the processing and shipping of your order) / The Marketing / Customer Service Service
Is the data stored or processed outside the EU: No
Data collected: E-mail
Objective pursued: Marketing emails
Conservation of data: Optin in database
The duration of the conversation : Customer's optin duration excluding refusal on the part of the customer
Access to data: Marketing department
Is the data stored or processed outside the EU: No
Customer account creation
Optin Newsletter form
In accordance with the law "Informatique and freedoms", you can exercise your right of access to data concerning you and have them rectified via the contact button available at the top of this page
Data register transmitted to subcontractors via Tournaire services:
Shopimind:
Provider information: https://www.shopimind.com/
Provider location: France
Objective pursued: Marketing emails
Is the data stored or processed outside the EU: No
Provider's GDP charter: https://www.shopimind.com/rgpd/
Emailjet
Provider information: https://fr.mailjet.com
Provider location: France
Objective pursued: Marketing emails
Is the data stored or processed outside the EU: No
Provider's GDP charter: https://fr.mailjet.com/rgpd/
Google Analytics
Provider information: https://analytics.google.com/analytics
Provider location: UNITED STATES
Objective pursued: Site traffic analysis + remarketing
Is the data stored or processed outside the EU: Yes
Provider's GDP charter: https://privacy.google.com/intl/fr_fr/businesses/compliance/
Sending and sharing of data
Tournaire can only submit your data to third parties in accordance with the legislation in force. We submit information on request to the authorities, for example the police and the security authorities, as well as other authorities for the reasons specified by the legislation.
The information relating to our customers represent an important part of our activity and our profession is not to trade it. We share this information only in the previously expressed cases and for the purposes described in this Privacy Policy with Tournaire Control and which are also subject to this Privacy Policy, or apply rules at least as protective as those described in this policy of privacy.
In addition, we can submit your data to subcontractors, in which case we will ensure that data confidentiality is maintained, and we will also be responsible for data management in this case. If we process your data outside the EU region, we will protect your data by ensuring that the subcontractor guarantees the appropriate data processing.
Processing of identification and location data related to electronic communication
Tournaire processes all the data and all the messages created during communication as confidential. Our staff is held by an obligation of secrecy and a ban on using messages or other confidential information. When communication is done via a network, it always leaves a trace. These traces of the network are called identification data if they can be connected to a person. Network traces are created, for example, during telephone calls, sending electronic and SMS messages and internet navigation, and may contain information on correspondents, connection route or routing, the protocol of Data transfer used, the event and the terminals used or their location.
Tournaire manages the identification and location information of communication in accordance with the law in force for the purposes, for example, of the implementation and use of services, invoicing and technical development. consent, marketing. Data can also be used for invoicing other service providers insofar as necessary.
Tournaire can also manage identification data in the event of abusive use, data security violation and failure repair.
In all situations above, we only process identification and location data insofar as this is necessary to accomplish a certain specific task.
Use of location data
A real location method where another person can follow where another person is located requires the person's consent to be located. The customer may not be located at all if he refuses geolocation services.
If we submit location information to localization service providers, we ensure by appropriate means that there is a consent of the person to be located.
Persons authorized to manage identification and location data
Only specific people at Tournaire whose work requires access to identification and location data, can process this data.
In practice, authorization is only granted to persons carrying out tasks related to invoicing, maintenance or development of communication networks or services, prevention and investigation of abuses, customer service and marketing . People with the right to manipulate data can only manage it to the extent required to perform individual tasks.
Duration of processing of identification and location and data storage data
We process identification and location data as long as necessary for billing, technical development, breakdowns, marketing, implementation of misuse or data security. However, manipulation only takes place to the extent required by actions and without unduly compromising the confidentiality of a message and the protection of privacy.
We store the required data of invoicing for at least one year from the date of maturity of the invoice and for a period not exceeding three years from the due date of the invoice, except need to keep Data for a longer period. linked to the collection of the invoice. Otherwise, the data is stored to the extent permitted and required by relevant legislation.
Websites, monitoring of visits
We also collect data concerning websites. These data include the IP address and the corresponding DNS name, the organization which recorded the IP address, the name and address of the page visited, the loading time of the page and the type of browser.
Please note that the IP address is an identification required for the operation of the Internet, used to direct the messages transmitted on the Internet to the appropriate places. As a rule, the IP address is not connected to the person who uses the computer, but it can be connected to the organization that recorded the IP address. The IP address connection can be established at the request of the authorities.
Cookies
As a Tournaire Customer, you can consult our websites anonymously. However, like most websites, we use cookie technology. When you display our website, the cookie defines a random number for the browser that does not indicate your identity. Cookies help Tournaire determine what are the most popular sections of its websites, where visitors go and how long do they stay there. The data is used to implement and develop services and target advertisements on websites.
You can prevent cookie storage by modifying your browser settings. In some cases, prevention can slow down or make navigation on pages or the website impossible.
Data security
We ensure the data security of our services using methods proportionate to the severity and sophistication of threats as well as at the cost.
Tournaire takes care to carry out actions aimed at preventing data security violations or eliminating disturbances that affect data security. In addition, we use all the means to ensure that the confidentiality of messages or the protection of privacy is not unduly compromised during the execution of the above actions.
We provide information on data security actions in our services and other data security questions through appropriate channels, such as our website or customer bulletins.
In order to prevent data security violations and eliminate disturbances affecting data security, we may, among other things, prevent the reception of electronic messages, delete viruses and other malicious software from messages and take other measures comparable techniques. necessary measures within the authorized and required limits specified in relevant legislation. We use physical, administrative and technical protective measures to keep secrets and identification data transmitted to the communication network. These actions decrease the risk that data concerning you will be disclosed to third parties and prevent any abusive use or other unauthorized access. Some of our services also use standardized encryption methods.
Please note that as a tower services, you must also use the most suitable methods to ensure your own data security. We encourage you to store and use our services and terminals carefully and control their use, for example using secure codes and unique passwords, and to use sufficient antivirus and firewall services and keep them that the operating system updated.
Customer communication and direct marketing
Tournaire sends customer messages concerning its products and services to its customers via the consent available in the customer account.
Tournaire also sends direct marketing messages in electronic format. You have the right to prohibit Tournaire from sending direct marketing messages. You can ban marketing by following the instructions included in the direct marketing message or via your customer account available on our website.
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